Terms & Conditions

1. Funding your treatment

The following covers the funding options available for your treatment.

1.1 Health Insurance: It is the responsibility of the patient to contact their insurer in order to provide their policy details; Insurance company name, policy number, authorisation code and level of cover prior to treatment commencing.

Please note that the care a private insurer will fund and the process for acquiring authorisation for treatment can vary between insurers so it is advisable that you check with your insurance company about what your policy covers.

If insurance cover ceases or an excess exists on the policy, it will be the responsibility of the patient to make payment for outstanding costs. The contract of engagement exists between patient/guarantor and the treating therapist and not the insurance company.

1.2 Self-funding: If you undertake to fund your own treatment you agree to pay for your own care. Payment can be made by cash, cheque or bank transfer within 7 days of invoice.

2. Termination of Therapy

You can choose to cease treatment at any point. You will be liable to pay for any treatment received to date.

3. Cancellations

Cancellation of therapy sessions requires 48 hours’ notice. Cancellations made within 48 hours of the appointment will be charged at the full appointment fee.

It is the responsivity of the patient to inform their therapist if they are running late or unable to attend the session. If no contact has been made prior to or during the first 15 minutes of the scheduled session the session may be considered cancelled and chargeable.

4. Privacy Statements

On May 25th, 2018 new legislation, the General Data Protection Regulation (GDPR), came into effect. This law ensures that you are clearly informed about personal information held about you, that you have access to it, and that it is kept confidential.

In adherence with this new legislation please carefully read through the Privacy Policy for The Psychology Group on the website. A hard copy can be provided in person or via email of requested. This policy should be read before signing the Terms & Conditions.

All therapists follow the code of ethics of the British Psychological Society and the Health and Care Professions Council which can be found on their website.

5. Consent to 3rd party contact and information sharing

It is often important to share clinically relevant information with other health professionals and/or other involved parties to insure best practice of clinical care. It is also useful to list a next of kin to be used in emergencies or any persons medically responsible for your care, such as your GP or Psychiatrist. Your therapist will ask you which individuals/ organisations you consent to receiving information related to your clinical care. You may amend or change this at any stage during my therapy.

Should you choose to not allow this contact you should be warned of the potential risk this may cause to you if your therapist not able to get help in an emergency or share relevant information about your treatment with other professionals who are looking after you. In this instance your therapist may have to break confidentiality without your permission. Additional information regarding this is contained in the Privacy Statement.

6. Consent to be contacted

Your email and/or telephone number will be used for purposes of communicating with you regarding any changes in agreed appointment time and/or sending you information, worksheets and invoices.

7. Emergencies

Email addresses and telephone numbers are monitored between 9am – 5pm on an ad hoc basis. These contact methods are primarily used to arranging appointments and responding to non-urgent queries. Should you require crisis support between sessions you are encouraged to follow your crisis plan (if appropriate and developed in the session) or to contact the Samaritans on 116 123 or to present yourself to your local NHS A&E department.

By signing and dating I confirm that I have read and accepted the above terms and conditions; including the separate privacy statement.